Complaints procedure

CLIENT COMPLAINTS PROCEDURE

If you are unhappy with the service that is being, or has been provided to you then you can send a letter of complaint addressed to The Complaints Handler at Knightsbridge Solicitors, 52 The Ropewalk, Nottingham, NG1 5DW or alternatively email us at admin@knightsbridgesolicitors.co.uk.

We will fully investigate your concerns as soon as your written complaint is received. We will acknowledge receipt of your concerns within 7 working days, and commence our investigation.

We will respond to you with our substantive reply within 21 working days of the receipt of your letter, unless the investigating Director or member of staff concerned is absent for any substantial period during that time, in which case there may be a delay before we can complete our investigations. If there is likely to be a delay we will inform you in good time.

If for any reason we are unable to resolve your concerns between us, then we are regulated by the Solicitors Regulation Authority which also provides a complaint and redress scheme via the Legal Ombudsman, P.O Box 6806,
Wolverhampton WV1 9WJ, Telephone Number 0300 555 0333, website www.legalombudsman.org.uk, email at enquiries@legalombudsman.org.uk to consider any complaints. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

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